La Bastide Saint-antoine - Jacques Chibois

Sadly, this establishment does not merit the Relais & Chateaux designation. The hotel does not offer quality accommodations. Breakfast room has old outdating carpeting. The only room I could find with a desk and a place to sit was suffocating hot (no AC) and no lighting. Our room # 8 had its own WIFI due to the thick walls. I dont know if it is the electromagnetic field like in a plane, but neither of us could sleep more than a few hours. Not a good stay. If you are looking for a great Relais et Chateaux, we had a great experience at Le Domaine du Mas de Pierre in St Paul de Vence. Fantastic.

Service was excellent, right up to the moment the wine expert rolled his eyes at us. Very unprofessional and a bit elitist. The food was good, but boring. Nothing stood out as exceptional and the presentations were lacking imagination. Ordinary white fish on a "bed" of onions on a white plate with white sauce. It was good, but not $80 worth of good. We looked forward to this meal for months and were disappointed. We were early and were told there was no place for us to wait or have a drink and we should just walk around outside perhaps. This is strange to me. The setting is nice though. The staff were mostly welcoming. The 3 stars are for the setting and beauty of the place.

Our stay here was so awful that we had to cancel the 2nd day and get another hotel. Outrageous attitude at the front desk, and pushing to get guests to eat at their restaurant 3 times a day. They asked us 16 times in 10 minutes if we would make dinner reservations. We declined, as their menus are ridiculously overpriced. They claim to offer room service, which we wanted, but they declined to offer any. The bed/pillows were the hardest we had ever encountered, and no duvet/soft sheets. The pool was not open (1st of May), which it was at all of the other 5 star hotels we had just stayed at. There is NO air conditioning or heating in the room, as advertised. The staff smoked all evening under our window, and we are non-smokers. Staff were pressure washing some concrete all during the evening also, creating a noisy, unpleasant experience. We do not recommend.

Although it pains me to say this, I must express my disappointment with the way the guests are treated at this hotel. My previous stay at this hotel was pleasant and went smoothly; however, I was extremely dissatisfied with my most recent visit due to a mistake that was outside of my control. Despite clearly indicating in one of my email exchanges that my intended stay was from August 8 to August 12, 2022 (as I wanted to extend my stay by one day earlier and leave one day earlier), I was charged an additional night. Unfortunately, the lady at checkout was unsympathetic and refused to understand the situation. I presented her with proof of our email conversation, but she still refused to assist me. I even tried to appeal to her sense of customer loyalty by informing her that we had stayed at this hotel more than once for a total of 11 nights, but she was indifferent and uncooperative. The hotel's lack of appreciation and willingness to take advantage of its guests has tarnished my experience. Although I had planned to stay at this hotel in the future, I cannot recommend La Bastide Saint Antoine after this disappointing encounter. This type of treatment is the worst way a hotel can treat its guests, and it is unacceptable.